
Mastering crucial skills related to devices and software is essential in the workplace. This manual empowers you to confidently handle the basic installation and maintenance of a variety of devices (computer, mouse, keyboard, printer, etc.), along with the Microsoft 365 suite software. You will also learn how to troubleshoot common issues that may arise on your computer or your colleagues’, using a user-based approach, as well as how to create and distribute technical documents. Additionally, you will practise the steps of the office supply replenishment cycle (inventory, ordering, etc.). Our comprehensive Logitell approach guides students through progressively increasing skill sets using real-world exercises and extensive practice, promoting independent learning. As a Canadian company, we are committed to providing high-quality resources tailored to the unique needs of the Canadian education market. Logitell resources offer an outstanding value, with pricing notably lower than our competitors, allowing educators to provide students with quality materials within budgetary constraints.
Table of Content
Chapter 1 – Office Equipment Overview
Chapter 2 – Setting Up, Configuring, and Verifying the Equipment
Chapter 3 – Troubleshooting of Device-Related Problems
Chapter 4 – Equipment Maintenance
Chapter 5 – Troubleshooting of Software-Related Problems
Chapter 6 – Creating a Technical Document
Chapter 7 – Circulating a Technical Document
Chapter 8 – Purchasing Office Supplies
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Logitell was founded in 1990 by a teacher who wanted to simplify how complex subject matter is taught. Since then, Logitell has steadily grown to become a premier provider in the Canadian educational marketplace. Logitell now serves individual learners and educational institutions nationwide. Logitell is used by some of the country's leading organizations, including high school, private and public colleges, and universities. What sets Logitell apart is its commitment to creating 100% Canadian pedagogical resources that are cost effective, engaging, and easy to use. Logitell’s flagship series, OPTIMUM SERIES, is a prime example of one of its complete pedagogical resources covering the Microsoft Office and Microsoft 365 line of software. In addition to its textbook offerings, Logitell also provides a range of professional products and services, including e-learning, digital textbooks, and pedagogical asset distribution services. Whether you are looking for pedagogical resources for courses, or you need a comprehensive solution for authoring, delivering, and managing e-learning, Logitell has the experience and expertise to help you succeed.
With a college diploma in computer science, I initially worked for several years with various companies, including the administration of Complexe Desjardins, as well as the company that would later become known as Orléans Express. During those years, I honed my expertise in various programming languages. Later, fueled by a strong desire to engage more with people and share my knowledge, I transitioned to teaching computer science at college level, while continuing my studies toward a bachelor’s degree in business computing. Driven by the need to bring together my diverse interests, I then took a completely new direction by pursuing a bachelor’s degree in French studies and art history, followed by a certificate in archival studies. These qualifications earned me a job at a museum for several years. However, I was still passionate about computer science and decided to enroll in a training course in troubleshooting and office support for computer users. After several years serving various companies, I became self-employed, collaborating primarily with translators. Constantly sought after to resolve a wide range of hardware and software issues, I was confronted with new challenges on a daily basis. Goodbye routine! Moreover, I had the feeling that I was making a meaningful contribution by directly assisting users. Nevertheless, I still felt a strong desire to teach, and with my extensive experience in IT support, I applied for a position at a vocational training center in Estrie, then in Montreal. While teaching, I pursued further studies to earn a bachelor’s degree in vocational education to meet the requirements of the Ministry of Education. When the opportunity arose to contribute to the development of a textbook entitled Technical Support with Logitell Publishing, I eagerly seized it, as my professional experience perfectly aligned with the subject matter of the book. This experience was highly rewarding, and with the collaboration of the Logitell team, I rose to the challenge with flying colors.
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