Francine Duquette

With a college diploma in computer science, I initially worked for several years with various companies, including the administration of Complexe Desjardins, as well as the company that would later become known as Orléans Express. During those years, I honed my expertise in various programming languages. Later, fueled by a strong desire to engage more with people and share my knowledge, I transitioned to teaching computer science at college level, while continuing my studies toward a bachelor’s degree in business computing.

Driven by the need to bring together my diverse interests, I then took a completely new direction by pursuing a bachelor’s degree in French studies and art history, followed by a certificate in archival studies. These qualifications earned me a job at a museum for several years. However, I was still passionate about computer science and decided to enroll in a training course in troubleshooting and office support for computer users. After several years serving various companies, I became self-employed, collaborating primarily with translators. Constantly sought after to resolve a wide range of hardware and software issues, I was confronted with new challenges on a daily basis. Goodbye routine! Moreover, I had the feeling that I was making a meaningful contribution by directly assisting users.

Nevertheless, I still felt a strong desire to teach, and with my extensive experience in IT support, I applied for a position at a vocational training center in Estrie, then in Montreal. While teaching, I pursued further studies to earn a bachelor’s degree in vocational education to meet the requirements of the Ministry of Education.

When the opportunity arose to contribute to the development of a textbook entitled Technical Support with Logitell Publishing, I eagerly seized it, as my professional experience perfectly aligned with the subject matter of the book. This experience was highly rewarding, and with the collaboration of the Logitell team, I rose to the challenge with flying colors.